The system oversees critical functions such as finance, human resources, procurement, billing, technical operations, and project management. Key components of the system include the Maji app for customer service interactions, a GIS module for infrastructure mapping, and a CRM module for managing customer complaints and service requests. Additionally, the technical module handles water abstraction and wastewater disposal, the self-service module supports internal operations such as HR and finance, and the billing module manages customer billing, payments, and meter management, ensuring accurate financial transactions. This learning material provides a comprehensive overview of how NAWASSCO’s ERP system streamlines service delivery and operational management.